Responsible Gaming
Gambling Should Be Entertainment
At Vegas Hero, we believe gambling should only ever be a form of entertainment. It should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek support.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
Vegas Hero is only available to players aged 18 years or older in the United Kingdom. If you are under 18, you must not use this website or place any bets.
We take age verification seriously and conduct checks to ensure all players meet the legal requirements.
Warning Signs of Problem Gambling
Do you recognise any of the following signs in your gambling behaviour?
- Chasing losses by gambling with more money to win back what you've lost
- Gambling with increasing amounts of money to get the same level of excitement
- Hiding your gambling from family, friends, or healthcare providers
- Neglecting personal, family, or work responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or depressed when you try to cut down or stop gambling
- Unsuccessful attempts to control, reduce, or stop gambling
- Lying about the amount of time or money spent gambling
- Using gambling as a way to escape problems or negative emotions
- Risking important relationships, jobs, or educational opportunities because of gambling
If you've ticked any of these boxes, please reach out for help. Support is available.
Self-Help Tools
Vegas Hero provides several tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a day, week, or month. Once reached, you cannot deposit further until the period ends.
- Loss Limits: Set a maximum amount you're willing to lose in a set period. Your account will be suspended once this limit is reached.
- Reality Checks: Receive regular notifications during your gaming session, reminding you how long you've been playing and how much you've spent.
- Self-Exclusion: Temporarily or permanently close your account if you feel you've lost control. Once activated, you cannot access your account or place bets.
- Time-Out: Take a break from gambling for a set period (from 24 hours to several months) without permanently closing your account.
To access these tools, log into your Vegas Hero account or contact our customer support team.
Support Organisations
If you're struggling with gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling, advice, and information for problem gamblers and their families. www.gamcare.org.uk | Phone: 0808 8020 133 (free and confidential)
- GamStop: The National Self-Exclusion Scheme. Register to exclude yourself from all online gambling operators in Great Britain. www.gamstop.co.uk
- Gamblers Anonymous: Free peer-support meetings across the UK for people affected by problem gambling. www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | Phone: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If you or someone you know is struggling with gambling, please don't hesitate to seek support. There is no shame in asking for help. Speaking to someone today could make a real difference.
If you're in crisis, contact one of the support organisations listed above immediately. They are here to help you.
Remember: gambling problems are treatable, and recovery is possible.
Our Commitment
Vegas Hero is committed to promoting responsible gambling. We work with licensed authorities, implement player protection measures, and support organisations that help problem gamblers. Your wellbeing is our priority.